Problem with your broker? File a complaint
We send your complaint to the broker and track the answer in public, where other traders can see how the broker handles problems. Filing a complaint is free.
No reviewed broker matches that name. We only take complaints about brokers we review.
144 brokers and prop firms
How a complaint is handled
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1
Describe what happened
Pick the broker and write what went wrong: when it happened, the amounts involved, what you asked the broker and what it answered.
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2
We check it and send it to the broker
Our editors read every complaint before it goes online. Then it is sent to the broker's verified company account, or to the contact address the broker publishes.
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3
The broker answers in public
The answer appears on the complaint page, where you can reply. The complaint stays online as a record for other traders.
Before you write
- Never include passwords, full card numbers or identity document numbers.
- Stick to what happened and when; keep copies of your messages with the broker.
- FXSharp is not a regulator or an ombudsman. For a formal dispute, contact the broker's regulator or the financial ombudsman in your country.