Contact

How can you contact FXSharp?

FXSharp uses a single published contact channel: the email address [email protected]. Every inbound message, regardless of topic (factual corrections, broker disputes, press enquiries, advertising disclosures, data-protection requests, partnership offers, reader feedback), goes to the same inbox and is routed internally to the relevant editorial role. The platform does not publish a phone number, does not operate a live-chat channel, and does not run a public ticket portal. The single-channel design exists to keep every inbound request inside one auditable log so that no message is lost between functional teams and so that every correction request can be traced to its original source.

What can you write to FXSharp about?

The contact inbox accepts a defined set of request types. Each type is routed to the editorial role that owns it (General Editorial Management, Regulation Research, Industry and Product Editorial, or Localization and Translation Quality Control). Messages outside this scope are still acknowledged but may not produce an editorial response.

• Factual corrections: a specific claim on a specific page, with a verifiable primary source.
• Broker disputes: a broker requesting a change to its review, with primary-source evidence.
• Methodology questions: how a score, weight, tier, or grade band was calculated.
• Press enquiries: media requests for comment on broker coverage or platform policy.
• Advertising enquiries: display-advertising placements (kept outside editorial scoring per the Advertising Disclosure page).
• Data-protection requests: access, rectification, or deletion of personal data submitted through the site.
• Translation feedback: errors or inconsistencies in any live language edition.
• Reader feedback: general comments on coverage gaps or page usability.

How do I submit a factual correction?

Factual-correction requests must point to a specific claim and a verifiable primary source. The platform's editorial principles treat unsourced complaint emails the same way they treat unsourced negative claims in reviews: not actionable. A correction request that meets the standard contains four items.

1. Page URL: the exact fxsharp.com page where the contested claim appears.
2. Quoted claim: the exact sentence or data point being contested, copied verbatim.
3. Primary source: a link to a regulator register, court filing, official press release, audited financial filing, or equivalent primary document.
4. Requested correction: the replacement wording or data point you believe is accurate, with the source that supports it.

Substantiated corrections trigger a documented revision within the published 48-hour service-level target, with a date-stamped correction note on the affected page. Requests that do not cite a verifiable primary source do not change published content.

How does a broker submit a dispute?

Broker dispute requests use the same channel ([email protected]) and the same evidence standard as reader correction requests. A broker disputing a license entry, a fine record, a warning-list mention, or an operational metric must cite the primary regulator source or the audited public filing that supports the alternative version. The platform does not negotiate scores, does not remove warning-list entries that remain on a regulator's public list, and does not preview review text before publication. Substantiated disputes are processed inside the same 48-hour window and produce a date-stamped revision note on the affected page. Disputes without primary-source evidence are acknowledged but do not change published content; the disputed claim remains in the review with its existing source citation.

What is the response time?

Response targets vary by request type. Factual corrections backed by primary sources are processed within 48 hours of confirmation. Press enquiries receive a first response within three business days. Data-protection requests are answered within the statutory window applicable in the requester's jurisdiction (commonly 30 days under GDPR Article 12 and equivalent regimes). Advertising and partnership enquiries receive an acknowledgment within five business days, with no commitment on the timing of any commercial decision. Translation feedback enters the Localization and Translation Quality Control queue and is resolved at the next cross-language consistency check.

What does FXSharp not respond to?

Several common message types fall outside the editorial response scope. Sending them to the inbox does not produce a useful answer, and the message is routed to a "no editorial action" log.

• Investment advice requests: which broker to choose, whether to deposit, when to enter a trade, which strategy to use. Investment advice is outside the editorial scope (Principle 3).
• Broker account complaints: withdrawal disputes, frozen accounts, KYC delays, or trade-execution complaints. These belong to the broker's complaints process and, where applicable, to the broker's regulator (FCA, CySEC, ASIC, NFA, BaFin, FINMA, MAS, JFSA, CIRO, DFSA, or the equivalent in the broker's jurisdiction).
• Unsourced negative tip-offs: claims about a broker without a verifiable primary source. The platform follows tips, but only against primary documents.
• Affiliate or revenue-share offers: the platform does not accept affiliate links inside review content. These offers are declined without further correspondence.
• SEO link-exchange or guest-post requests: not accepted; the editorial framework prohibits external paid content placements.

How is your data handled when you contact us?

Messages sent to [email protected] are processed for the purpose of answering the request and maintaining an auditable record of editorial correspondence. The lawful basis is legitimate interest in editorial integrity (GDPR Article 6(1)(f)) and, where applicable, the requester's consent. Personal data is not sold, not shared with brokers covered on the site, and not used for marketing. Access, rectification, and deletion requests are handled through the same email channel. Full processing details, retention periods, and data-subject rights are documented on the Privacy Policy page; this section is a summary, not a substitute for that policy.

FXSharp contact summary

Every inbound request goes through one channel: [email protected]. Factual corrections and broker disputes require a page URL, the quoted claim, a primary-source link, and the requested replacement; substantiated requests produce a date-stamped revision within 48 hours. The platform does not publish a phone number, does not respond to investment-advice requests, and does not handle broker account complaints (those belong to the broker and its regulator). Press, advertising, data-protection, and translation feedback all use the same inbox and are routed internally to the role that owns the response.

This content is for informational purposes only and is not investment advice, broker recommendation, or solicitation. Trading forex and CFDs carries high risk; between 74% and 89% of retail investor accounts lose money when trading CFDs, according to disclosures published by tier-1 regulated brokers. Verify any regulatory or licensing claim directly on the relevant regulator's official register before opening or funding a broker account.

Frequently Asked Questions

What is the FXSharp contact email address?

The single published contact channel is [email protected]. Every request type (factual corrections, broker disputes, press enquiries, advertising, data-protection requests, translation feedback) uses the same address and is routed internally to the relevant editorial role. No other email addresses are published, and the platform does not operate a phone line, a live chat, or a public ticket portal.

How quickly will FXSharp respond?

Factual corrections backed by primary sources are processed within 48 hours. Press enquiries receive a first response within three business days. Data-protection requests are answered within the statutory window applicable in the requester's jurisdiction. Advertising and partnership messages receive an acknowledgment within five business days; commercial decisions follow their own timeline.

Can I report a broker through the contact form?

You can submit a tip about a broker, but the editorial team only acts on tips backed by a verifiable primary source (regulator URL, court filing, official press release, audited filing). Unsourced negative tip-offs are logged but do not change published content. If you have a personal account complaint against a broker, contact the broker's official complaints function and, where applicable, the broker's regulator; the platform does not intermediate account disputes.

Will FXSharp tell me which broker to use?

No. Editorial principle 3 prohibits investment advice. The site describes what each broker offers (license status, account types, leverage caps, spreads, platforms, deposit and withdrawal channels) and assigns a calculated methodology score, but it does not tell individual readers which broker is right for them. Personal investment decisions are outside editorial scope.

How do I request deletion of my personal data?

Send a deletion request to [email protected] describing the data you want removed and, where possible, the original message or interaction it relates to. The request is processed within the statutory window applicable in your jurisdiction (commonly 30 days under GDPR Article 12 and equivalent regimes). Full data-subject rights and exceptions are documented on the Privacy Policy page.